The Bed Shop Delivery Service
All furniture can be delivered to the room of your choice, provided there is a clear pathway of which there is sufficient room to get said goods to the desired room, any failed delivery attempts which result in goods having to be brought back to The Bed Shop warehouse will incur a failed delivery charge of up to £100. Divan beds can be installed and built and headboards attached as appropriate at a cost of up to £25 – clear instruction must be noted in the delivery instructions section prior to delivery and preferably in writing in order for this to take place. Someone must be in the house to give clear instructions to the delivery men for the bed to be installed in the right room or this could mean that the bed will be left un-assembled.
Bed-frames, Bunk Beds, Wardrobes and any other furniture which requires assembly will be delivered on a pre-arranged day to the room of your choice. These goods can be assembled and all packaging will be taken away by our professional delivery personnel. If you wish to take advantage of this chargeable service you will find the assembly price for each item stated on each product page. If you do not select this service when you place your original order, and then decide that you would like it, please contact us and we will endeavour to arrange this service and take payment.
We will deliver headboards and accessories such as duvets, pillows etc. with any large purchase free of charge. When smaller items are bought individually a small delivery surcharge can apply. If you have any queries about the surcharge, please contact us before making your purchase to find out what the charge will be. In order to speed up such deliveries – these deliveries may be carried out by a courier company and as such we cannot guarantee a date or time of delivery.
We are pleased to offer an Old Bed Removal service. This service involves the removal and disposal of your old bed in an environmentally friendly manner. The charge for this is up to £40 per Divan Bed/Mattress. We will also remove and dispose of bed-frames in this price if they have been fully disassembled by you prior to the delivery. We will disassemble them for you but this will also be charged up to £40 per item.
- E.g. Mattress and Bed-frame which has been disassembled – cost of removal – up to £40.
- Mattress and Bed-frame which has not been disassembled – cost of Removal and disassembling – up to £80.
- We will also charge up to £40 for a set of bunk beds inclusive of 2 single mattresses if the bunks have been disassembled prior to our arrival.
In order for your delivery to be carried out in an efficient manner – it is YOUR RESPONSIBILITY to prepare, noting the following points:
- Designated rooms and associated hallways must be clear in order to facilitate items to reach their intended destination.
- Ensure that goods chosen will fit through doors, up staircases and into the room they are intended. The Bed Shop reserve the right to charge for any failed deliveries that need to be exchanged or if agreed with our management returned to our store.
If your purchase does need returned to our warehouse for any of the reasons mentioned in these conditions, we reserve the right to charge a restocking fee of up to 25% if it is in its original packaging and less 50% if it is out of its packaging. Special orders (colours or sizes) cannot be returned.
If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live.
All goods must be inspected at time of delivery, as claims for damages will not be accepted after.
Someone must be available at time for delivery and be able to sign for goods.
Advise in the special delivery instruction section if the intended driveway will not support a large van or lorry or will cause difficulty – e.g. Lightweight manhole covers, low trees, room to turn, narrow driveways etc. This must be clearly documented on invoice.
Goods will not be delivered until payment has been cleared.
Payment if by cheque must be paid 2 weeks before delivery, and therefore cleared. Delivery personnel can take credit card payments via telephone to base – during normal office hour`s. They cannot take cheques.
Please do not ask Bed Shop delivery personnel to move your furniture or other belongings as a refusal often offends. Any damage resulting if delivery personnel are forced to move items is not the responsibility of The Bed Shop. You will be asked to sign a disclaimer to illustrate your understanding of this point.
Collecting an item that has been delivered to you is chargeable dependent upon location. Our Free Delivery Service does not include collecting items and in some cases returning goods can incur a charge if we have used an outside transport company for the first delivery.
The Bed Shop offers a FREE delivery service. In order for us to do this we assign a geographical area to each day. Once assigned this cannot be changed. Customer’s will be telephoned 2 working days before the scheduled delivery to confirm their delivery date, we cannot give a guaranteed time for delivery but we will give you a window of what time we would expect the delivery to take place, THIS IS A ESTIMATED TIME-FRAME AND CANNOT BE GUARANTEED due to uncertainty with traffic and unforeseen difficulties.
The estimated date that stock will arrive into our warehouse is approximate and is not a set date. The date is quoted using all the information at our disposal and sometimes due to situations beyond our control, products can become delayed. In such cases, The Bed Shop cannot be held liable and will endeavour to gain access to the stock as soon as possible.