THE BED SHOP RETURNS POLICY
Beds & Mattresses can only be returned if they are unopened. Mattresses & Beds, which have been opened or slept on, cannot be returned (for hygiene reasons). If you wish to test a product(s) that you are unsure of, please keep it sealed in its original packaging and inform The Bed Shop drivers, that you want the product to remain sealed until you have tested it. A mattress can be tested for comfort whilst it is still inside the packaging and therefore for hygiene reasons once the packaging has been opened the product will then be classed as used and cannot be returned. You have (14) days to inform The Bed Shop, if you want the product uplifted. Returning your product(s) will incur a charge of up to £100 per item and the item will be checked to ensure that it has remained sealed and is still in its original condition. This charge will be deducted from your refund.
We are committed to customer satisfaction and offer a full returns service on faulty goods. If the goods are found to be faulty on delivery, the item(s) should be returned with the driver and reported to The Bed Shop while the driver is still present.
You should be aware that:
- All sizes given are approximate and stated bed and mattress sizes refer to the sleeping surface only;
- Mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances; and
- Comfort grading is for guidance only and are supplied to us by the manufacture.
When placing a mattress on a bedstead please note that there might be a gap around the edges; this is to allow for rotation & bedding. This is not classed a “A Fault”
We are happy to guarantee that for 12 months from the date of Delivery, the Goods will:
(a) Be of satisfactory quality;
(b) Be fit for the purpose for which they are designed and supplied;
(c) Be free from material defects in design, material and workmanship; and
(d) Comply with all applicable statutory and regulatory requirements for selling the Goods in the Northern Ireland.
(e) All warranty’s and guarantees are supplied to us by the manufactures; you must allow time for us to confer with said companies to try and resolve any issues that you may have, replacement parts will have to shipped from the manufactures premises.
Unless stated the Guarantee covers normal domestic home use only and does not apply to any defect in the Goods arising from fair wear and tear, wilful damage, accident, negligence by You, commercial use, failure to follow our written instructions regarding care of the goods, or any alteration or repair to the goods which you carry out without Our prior written approval.
If you inform us that the Goods have breached the Guarantee, within one year of purchase, please write to, fax or e-mail us at the contacts below, stating your order reference, nature of the problem and attaching/enclosing clear photographs depicting the problem. We are sorry but The Bed Shop are unable to look into such claims if photographic evidence is not supplied.
We may at our own discretion arrange an inspection to verify this. If this inspection finds that the Goods have not breached the Guarantee, we will decline any further action, but provide full details of the reasons for the decision. You will have direct access to any reports completed by the inspection specialist.
If you would prefer to use an inspection service of your choosing, then this must be done at your cost. Any inspection service used must be a recognised, independent specialist and we must agree in writing to them carrying out the inspection. We do not have to accept the finding of your specialist.
In the rare event that Goods are found to have breached the Guarantee, we will follow a fair and fast process. We have the right to either repair or replace the Goods free of charge. No items may be returned to us without prior agreement.
You may cancel your order in writing (email, fax or letter) within seven (7) days from day of delivery for a full refund of the purchase value. Any Items that are not stocked by The Bed Shop which includes special sizes or colours can only be cancelled if we are able to cancel said item(s) with the manufacturer.
There will be no returns made for personalised goods.
We (The Bed Shop) will not be liable for any damage caused to your property or house contents, if due responsibly has been taken by the employees of The Bed Shop. The customer should ensure that the entrance and area where the product(s) is directed, are clear of any obstructions and that there is reasonable room to build (if necessary) and manoeuvre the product(s) – pathways must be clear of pictures/mirrors/lamps/light shades etc.
View the terms of our Delivery Policy at our Delivery Information Policy page.